TERMS & CONDITIONS

Our activities are weather dependent and we will contact you one day in advance in order to confirm departure. As safety comes first, in the event of bad weather; a charter may be postponed or rescheduled at the sole discretion of the skipper. We prefer to reschedule, but understand that this is not always possible and will refund your deposit.

As safety comes first, in the event of bad weather; a charter may be postponed or rescheduled at the sole discretion of the skipper. We prefer to reschedule, but understand that this is not always possible and will refund your deposit.

No refund will be made for returning early due to sea sickness. It is also not possible to head back to shore to drop off people that are sick. Should the skipper deem a person not fit when out at sea, then he will return at his own discretion.

Should you have any infirmities of any kind that we should know about, please discuss it with us beforehand.

You are welcome to carry on any electronic devices; however, you do so at your own risk. The Skipper and Umhlanga Ocean Charters (Pty) Ltd do not take responsibility for these items.

Please ensure that you are at the meeting point at least 30 minutes prior to departure as we need adequate time to check-in people and to explain the safety procedures.

 

 

CANCELLATION POLICY

This agreement cannot be cancelled except by mutual agreement between Umhlanga Ocean Charters and the client. Umhlanga Ocean Charters shall be at liberty in its discretion to charge a cancellation fee or any percentage thereof at:
1. 5% of the tariff – on all cancellations as an administration fee;

2. 10% of the tariff – within two weeks prior to the departure date; 3. 20% of the tariff – within one week prior to the departure date; 4. 100% of the tariff – within 24 hours prior to the departure date.

3. 20% of the tariff – within one week prior to the departure date; 4. 100% of the tariff – within 24 hours prior to the departure date.

4. 100% of the tariff – within 24 hours prior to the departure date.